Configure Shift Left Buttons

When viewing an incident, a Shift Left button appears next to the Caller and Configuration item fields. In order for the buttons to appear in a ServiceNow incident form, both buttons must be configured, the Caller and Configuration item fields must be populated, and the Configuration item must be a computer or a server.

Click the Shift Left Caller button to open the Available User Actions window which displays user information and all Shift Left actions assigned to the user.

Click the Shift Left Configuration Item button to open the Available Device Actions window which displays device information and available device actions.

Set up the Shift Left Caller Button

You can configure the Caller button manually or using a script.

To set up the Caller button using a script, run the Add Shift Left User Button.js script from https://github.com/Recast-Software/Shift-Left.

To manually configure the Caller button:

1. In the same ServiceNow incident form, right-click on Caller and select Configure Dictionary from the drop-down menu.

2. Click Edit Global Record, if necessary.

3. Under Attributes, add ;x_471418_recast_ri_recast_user at the end of the ref_contributions list. Use a semicolon to separate the values.


4. Click Update.


Set up the Shift Left Configuration Item Button

You can configure the Configuration item button manually or using a script.

To set up the button using a script, run the Add Shift Left Device Button.js script from https://github.com/Recast-Software/Shift-Left.

To manually configure the Configuration item button:

1. In ServiceNow, navigate to Service Desk > Incidents.

2. Click New to open a new incident form.

3. Right-click on Configuration item and select Configure Dictionary from the drop-down menu.

4. Click Edit Global Record, if necessary.

5. Under Attributes, add ;x_471418_recast_ri_recast_ci at the end of the ref_contributions list. Use a semicolon to separate the values.

 6. Click Update.




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