Install AM Cloud Client

The AM Cloud Client Application is required to start using AM Cloud and AM Cloud for Servers services. Verify that your Windows Device fulfills AM Cloud system requirements. Required installation media and AM Cloud Client key can be acquired from the  Recast Customer Portal.

Download installation media and key

  1. Log into the Recast Customer Portal.
  2. Navigate to Services > AM Cloud/AM Cloud for Servers > Downloads.
  3. Click Download link for the Recast Software Manager Cloud Client.
  4. Click Get key link to get key to link installed clients to your organization.


Do not save your AM Cloud Client key to unsecure locations and do not give this key to any unauthorized persons!

Install AM Cloud Client

  1. Execute downloaded installer with administrative permissions.
  2. If UAC notification is shown, provide credentials that have administrative access to Windows.
  3. Apply your AM Cloud Client key and click Start install.
  4. Click Exit to close the installer.


If you want to automate AM Cloud Client installation you can get MSI installation packages from %ProgramData%\Centero\Media\CSM Client <version> folder structure. Create MST file for Centero Software Manager Client MSI package or use command line parameter to set MSI properties CUSTOMERIDENTIFIER and REBOOT. Setting MSI properties from command line use syntax:

msiexec /i "<Centero Software Manager MSI file" CUSTOMERIDENTIFIER=<your customer key> REBOOT=ReallySuppress /qn

Remove AM Cloud Client

To remove the Application Manager Cloud Client:

1. Go to Control Panel\Programs\Programs and Features, select Recast Application Manager and uninstall it.

2. Remove Recast Agent by navigating to Control Panel\Programs\Programs and Features, selecting Recast Agent and uninstalling it.


If Recast Software's Privilege Manager is also installed, do not remove the Recast Agent!

3. Remove Windows Update settings.

Make sure that the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate registry key is empty.


Windows Update client will revert to settings specified on local device. If you need you can use GPO or registry editor to specify desired Windows Update client settings so that user of the device cannot change settings from operating system UI.

AM Cloud Implementation Steps

Follow these implementation steps to start your AM Cloud trial or production use.

Log into the Customer Portal

Register or Log in to the Recast Customer Portal.
If you already have registered to Recast Portal then you can log in using your credentials. If your organization already has a account in Customer Portal, then you need to contact your organization's Customer Portal admin user so they can create account for you for an existing organization. Otherwise register your organization and create account for you.


You will need to have working email account (that needs to be first verified) and have Microsoft organization account, Microsoft personal account or Google account to be able to log in. You will receive two emails during the registration process: first to verify that you can access the specified email address (sent from Recast address) and second to accept invitation to Customer Portal application (sent from Microsoft Azure AD service). You can also create new Microsoft Azure AD tenant during the registration process if desired.


If you need to give access to your organization in the Customer Portal, you can do so by creating additional users in Administration > Users page

Order AM Cloud for Servers Service

1. Navigate to Order > Recast Software Manager.

2. Select AM Cloud for Servers.

3. Click Start 30 day trial or Order.
If you want to access the full version immediately then select Order. In the full version, you can select any Supported Application. You will be billed for the Service usage.

4. Finalize the trial/order by accepting the General Terms of Service.

Select Supported Applications

1. In Customer Portal, navigate to Services > AM Cloud for Servers > Administration > Service applications.

2. Activate desired Supported Applications.

3. Click Save to set your activations.


In trial phase all Supported Applications are not available for activation.

Install AM Cloud Client Application

Follow the client installation instructions.

Approve Client(s)

AM Cloud Client uses AM Cloud client key to register new client to Customer Portal. All new clients must be approved from Customer Portal before client receives any configurations from AM Cloud Service.

1. In Customer Portal navigate to Services > AM Cloud for Servers > Administration > Clients.

2. Select Waiting for validation node.

3. Select registered AM Cloud Client(s).

4. Click to Approve new client(s).


You can select multiple AM Cloud Clients by holding Ctrl-key down while selecting clients.


After initial approval of registered AM Cloud Client you can manage approved clients by selecting Clients node.


Deny all registered AM Cloud Clients that you do not recognize as your organization device!

Set AM Cloud Client Groups

1. In Customer Portal navigate to Services > AM Cloud for Servers > Administration > Client group management

2. Select root node from your tree view (your organization name).

3. Select AM Cloud Client(s) from the list.
    You can select multiple clients if you want to set all selected clients to same groups.

4. Click Set groups.

5. Select groups for the selected client(s).
    You can select multiple groups for the client(s).


It might take even hours from Windows Update Client to start and finalize communication with backend WSUS infrastructure before client is available in Customer Portal for additional management like grouping.