Troubleshooting

SCCM Console Slow After Installing Right Click Tools

If you're experiencing slowdowns in-console after installing RCT, it's possible you need to add AV exclusions for Recast. We've created packs of these exclusions for import for SCEP:

• File: Right Click Tools SCEP Exclusions.xml
• File: Recast Management Server SCEP Exclusions.xml

500.19 IIS Error

This can happen when WSUS is installed on the same box as Recast Server and is caused by WSUS installing a 64-bit version the DynamicCompressionModule but not the 32-bit version. To fix the issue, you can either disable the XPress compression scheme for all pages and application pools, disable loading the xpress module for 32-bit application pools, or install the 32-bit version of this module.

Disable XPress compression for all pages and application pools

Run the following command to disable XPress compression globally. %windir%\system32\inetsrv\appcmd.exe set config -section:system.webServer/httpCompression /-[name='xpress']

Disable XPress for 32-bit application pools

Edit the C:\Windows\System32\inetsrv\config\ApplicationHost.config file and add the following line in the section.

Install the 32-bit version of suscomp.dll

Install WSUS on a 32-bit machine and copy the suscomp.dll file from that machine to %windir%\SYSWOW64\inetsrv\

Could Not Establish Secure Channel

The Could Not Establish Secure Channel error is caused by the certificate not being trusted on the devices running the Recast Desktop component. To fix this, we need to export the Recast Server certificate on the Recast Server.

Exporting your Recast Server Certificate

1. Open IIS Manager on your Recast Server and select the server name

2. Double click Server Certificates

3. Right click the Recast certificate and choose View

4. Choose the Details tab and click Copy To File

5. Walk through the Certificate Export Wizard with the default settings. You will not need to export the private key.

6. Store the certificate in a location that you will be able to access from your Recast Desktop clients.

Importing the Recast Server Certificate

1. Right click on the certificate and choose Install Certificate

2. In the Certificate Import Wizard, select Local Machine

3. Choose the "Place all certificates in the following store" radio button and click Browse

4. Select the Trusted Root Certificate Authorities Store and click Ok

5. Click Next on the Certificate Store page

6. Click Finish on the Summary page

7. Click Ok on the completion prompt

Invalid URI: The Hostname Could Not Be Parsed

This error means that the desktop tools are configured with an invalid Recast Server URI. The default URI during installation is https:///MobileToolsEnterprise.svc, which is an invalid URI. To fix this, we can either reinstall the Recast Desktop Tools specifying the URI during installation, or modify the registry value that the desktop tools use.

Reinstalling the Recast Desktop Tools

If you reinstall the desktop tools, the first screen in the installation wizard is the one you want to watch out for. In this screen, enter the Recast Server URI. You can also specify the Recast Server URI on the command line with the RCTENTERPRISESERVER MSI property.

Modifying the Registry

The desktop tools use the ServerName value under "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Now Micro\Right Click Tools Enterprise Desktop". This value should be the Recast Management Server URI.

Firewall Requirements for Recast

1. ICMP Echo
2. Remote Registry
3. Remote WMI