How to collect Logs

If you ever have trouble with your Right Click Tools environment, there may be a time where Recast Support will ask you for information from the logs. Here's where the logs are stored, and how to get them to us.

Recast Management Server

Logging is greatly improved with version 4.2.2004 of the Recast Management Server.

While inside the Recast Management Server interface, click Logging on the left side, and the logging pane will open.

The drop down menu at the top will default to "Information"

RMS Log change drop down

Click the dropdown and select "Debug"

RMS Logs

If logging is currently being displayed in the window, click clear, then run your action.

If the window says Connecting... run your action to start the display of the logs.

When your action has completed (successfully or failed) click on the download button, and your web browser will download the logs to your default download location.

RMS logs Download

If you are unable to get into Recast Management Server

You can manually turn on the STDout Log by going to C:\Program Files (x86)\Recast Software\Recast Management Server\web.config and changing stdoutLogEnabled="false" to stdoutLogEnabled="true".

You can view the resulting log by going to the following folder:

C:\ProgramData\Recast Software\Logs

Note: Turn off STDout logging when done as it can take up a lot of space if left on for long periods of time.

Right Click Tools

Right Click Tools automatically creates logs in the following folder:

C:\Users<user using the ConfigMgr Console>\AppData\Roaming\RecastRCT\Logs

RCT Logs Location

Select any logs that are greater than 0k, right click and add them to a New -> "Compressed (Zipped) File" and send it to us

Recast Proxy

Recast Proxy automatically creates logs in the following folder on the computer running the Recast Proxy:

C:\ProgramData\Recast Software\Logs

RCT Proxy Logs

Select any logs that are greater than 0k, right click and add them to a New -> "Compressed (Zipped) File" and send it to us

Recast Agent

Recast Agent automatically creates logs in the following folder on the computer running the Recast Agent:

Recast Agent Logs

Select any logs that are greater than 0k, right click and add them to a New -> "Compressed (Zipped) File" and send it to us